To connect up for remote support:
- Click here (it will open a new window).
- Click ‘Advanced‘, and then ‘Proceed to videostore.sytes.net‘.
- Click the single ‘button’ showing in the middle of your screen.
- Allow Your PC to download the app.
- When downloaded, please run it. Accept any security warnings or messages).
- Allow the program to run, accept any terms and conditions.
- When it prompts you for a name, put your name and company in.
- You will then be notified you are in a queue. If you have not already made Will aware you are waiting for support, please call and let him know – 0753 917 6000.
** If you do not see the message that you are in a queue, you have not completed the sequence **